Windows 10 Update Bug Alert for Designjet 500, 510, and 800 June 16 2020, 8 Comments

Designjet Printer Sale

Having worked on nearly a thousand of Designjet 500 series printers,
I feel like HP is building walls not bridges to make them work.

Upgrading to the latest Windows version builds a wall. Downgrading builds a bridge.  

I posted this service note on HPs Designjet forum. However it got deleted and I got banned. 

Windows update kill switch regarding Designjet 500, Designjet 510, and Designjet 800 printers.

If your printer is not communicating with your computer, you have received Microsofts Windows 10 update that has a bug in it. 

There are several confirmed ways to reconnect.

1. Install a Windows Servicing Stack Update (see comment by Tony below).

2. Uninstall the buggy Windows update.

3. Install the universal HP GL/2 Driver.



To uninstalll it, do the following:

Go to Windows Update, click on "View update history"
Find Windows Update KB4560960 and UNINSTALLED IT.
Reboot the computer.

You may want to try this build:

If that fails . . .

1. Install windows update KB4552925.

Reboot the computer. Now you have to load the following . . .

2.  Install windows update KB4567523

Reboot the computer.

Alternately, try downloading HPs Designjet Universal GL/2 driver

Contact me for the files.

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