Windows 10 Update Bug Alert for Designjet 500, 510, and 800 June 16 2020, 8 Comments

Having worked on nearly a thousand of Designjet 500 series printers,
I feel like HP is building walls not bridges to make them work.

Upgrading to the latest Windows version builds a wall. Downgrading builds a bridge.

I posted this service note on HPs Designjet forum. However it got deleted and I got banned.

Windows update kill switch regarding Designjet 500, Designjet 510, and Designjet 800 printers.

If your printer is not communicating with your computer, you have received Microsofts Windows 10 update that has a bug in it.

There are several confirmed ways to reconnect.

1. Install a Windows Servicing Stack Update (see comment by Tony below).

2. Uninstall the buggy Windows update.

3. Install the universal HP GL/2 Driver.

To uninstalll it, do the following:

Go to Windows Update, click on "View update history"
Find Windows Update KB4560960 and UNINSTALLED IT.
Reboot the computer.

You may want to try this build:

https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512

If that fails . . .

1. Install windows update KB4552925.

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4552925

Reboot the computer. Now you have to load the following . . .

2. Install windows update KB4567523

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567523

Reboot the computer.

Alternately, try downloading HPs Designjet Universal GL/2 driver.

Contact me for the files.

Related article: https://www.engadget.com/microsoft-fix-windows-10-printer-bug-080541203.html?guccounter=1

Comments

Tony on July 17 2020 at 06:30AM

Hi Tom,

For my situation (I have the latest Windows 10 build – version 2004, OS Build 19041.331) this fix seems to have worked for me.

June 18, 2020—KB4567523 (OS Build 19041.331) -
https://support.microsoft.com/en-us/help/4567523/windows-10-update-kb4567523

First you have to make sure you have the Servicing stack update for Windows 10, version 2004: June 9, 2020 installed
https://support.microsoft.com/en-us/help/4560366/servicing-stack-update-for-windows-10-version-2004

Then download the correct package for your version of Windows 10 -
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567523

Thanks,

Tony

Pete on June 21 2020 at 05:42AM

Perfect, works again, we’re back to business!
Thanks for the advice

Pete Calderon on June 17 2020 at 06:02AM

The document could not be printed” and then “An error occurred while printing the document”happened to me HP **DESIGNJET 800 was working perfect until 3 days ago then show up

This issue is caused by the windows updates: on June 16 2020 at 03:50PM

This issue is caused by the windows updates:

KB4557957 for windows 2004
KB4560960 for windows 1909 and 1903
KB4561608 for windows 1809
KB4561621 for windows 1803
KB4561602 for windows 1709
KB4561605 for windows 1703
KB4561616 for windows 1607
KB4561649 for windows 1507

Please update the driver. on June 16 2020 at 03:50PM

HP Designjet 500+HPGL-2 card driver has problem with Windows 10 x64.
Windows cannot communicate with the printer after some of the latest updates.
I have tried all available drivers (6.1 / 2006, 8.1 / 2013)
The HPGL-2 card is working properly.
The usb connection is working properly.
Please update the driver.

fix the drivers on June 16 2020 at 03:50PM

I have the same issue. After windows updated to build 2004 my HP design Jet 500 stopped printing. I can’t revert back to a previous build as I had done a windows reset. (due to other windows issues!). I’m using a single port print server over my CAT 6 network. It’s been working well for several years, but has now quit. I tried re-installing the plotter as a local machine and the same thing, not plotting. Hopefully either HP will fix the drivers for the plotter, or Microsoft will fix the issue with an update to windows 10.

DesignJet 500 on June 16 2020 at 03:50PM

I am having the same issue with my DesignJet 500 42 plugged into my network with a CAT6 network cable. My printer has a HP JetDirect 625N network card installed.

I have been printing fine for years from my Windows 10 Pro machine. Now, after the Windows Update 2 days ago, I can’t get it to print. When I try to print a file using Adobe Acrobat DC, I get “The document could not be printed” and then “An error occurred while printing the document”. When I try to print from Adobe InDesign 2020, the program just crashes.

HP DesignJet 500ps42 on June 16 2020 at 03:50PM

After a windows update my computer won’t print to my HP DesignJet 500PS42. When I go to installed printers it no longer show up that way, instead is says “HP Designjet 500PS42+HPGL2 Card”. When i select that one as my printer is says “The document canot be printed” and "an error occurred while printing the document. I have tried updating the driver and it says that it already has the corect driver. I have uninstalled and reinstalled and still nothing. Any clues on what to do?