Please confirm that you have a Designjet 500 printer. The 500 GL/2 Card will not work in a Designjet 510 printer. I have had several customers with a Designjet 510 purchase the 500 GL/2 Card. The 500 GL/2 Card does not work in their printer. This will caused delays with exchanging the 500 card for the 510 card.
See this YouTube HowTo Tutorial to learn more:
Go to YouTube channel FixYourDesignjet to see all the tutorial videos I have available to learn more.
How to troubleshoot a 05:10 error message:
A 05:10 error on the front panel of the printer indicates a formatter card failure. This issue usually does not require on-site service, as the formatter card is a user-replaceable part.
The lights on the formatter card may also provide some information on the condition of the card: The green LED indicates that power is being supplied to the unit. If the red LED is flashing, the formatter card has failed. The yellow LED should be flashing. If yellow light is not flashing, it indicates that the formatter card has failed.
Turn the printer off. Remove the LAN card. Remove the formatter card. Install the formatter card in the original LAN card slot and the LAN card in the original formatter card slot. Turn the printer on and see if the error re-occurs. If the error returns, replace the formatter card. If no error is reported, turn the printer off. Remove and re-install the formatter and LAN cards back to their original slots. Turn the printer on. If no error is reported, verify printer functionality.
The HP Designjet 800 and HP Designjet 800ps series printers are essentially the same printer with only a slight difference in printing options and paper width (24 in. or 42 in.). Both use the same parts. HP Designjet 800 printer is relatively easy to repair compared to later models. With the youtube videos I feature at my fixyourdesignjet youtube channel, I make it easy for you to remove the covers and service your own designjet.
The HP Designjet 800 is one of the best printers HP every made. They generally work year-after-year without any issues. Common issues that require part to be replaced are carriage belts, trailing cable. Initially, the belt or trailing cable will cause intermittent errors before failing completely. Other parts that wear out are ink tube system and service station. Electronically, the electronics module (emod) and formatter board fail and can be replaced with the assistance of my youtube channel fixyourdesignjet videos. All the parts mentioned are available at my website designjetpartsfast.com. It is recommended that the printheads be used at least once a week, else they will dry up.
I’ve been working on this series designjet since it was introduced in 1999 and think it is one of the all time best.